Reference

How 88ratu Protects Your Personal Data

Your privacy is handled with clear, documented practices at 88ratu — covering every data point from account registration through to withdrawal verification via DANA, OVO, GoPay, and QRIS.

Data encrypted at rest and in transitNo third-party sale of your personal dataDANA, OVO, GoPay, QRIS transaction data kept privateAccount deletion requests processed within 14 days

Explore the Lobby Read FAQ

What Personal Data We Collect and Why

88ratu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay, or QRIS. We also log device identifiers and session timestamps to keep your account secure against unauthorised access. Financial transaction

1
records are retained for compliance purposes where local law requires it; we do not store full payment credentials on our servers. You can review your stored data by writing to our privacy contact address listed in the support section below. Access to certain data categories depends
2
on local law and the jurisdiction in which you reside. We keep retention periods to the minimum necessary: most account activity logs are purged after 12 months of inactivity, while transaction records tied to QRIS or bank transfers are held for the period mandated under applicable
3
regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you want to request a copy of your data, correct inaccurate records, or ask us to delete your account information entirely, our privacy team is reachable seven days a week.

Live Chat Reach the privacy team through the live chat widget on our site, available daily from 08:00 to 23:00 WIB. Mention 'data request' at the start so the agent routes you to the right team immediately.

Email Support Send your data access or deletion request to our dedicated privacy email. We confirm receipt within 24 hours and deliver a full response within two business days for standard enquiries about your account records.

In-Account Form Log in, navigate to Account Settings, then choose 'Privacy Request' to submit a structured form. This path creates an automatic ticket with your account ID attached, reducing back-and-forth verification steps.

HOW WE HANDLE DATA

Our Commitments on Data, Cookies and Account Security

We apply layered security to every account on 88ratu — from the moment you deposit via GoPay through to how long your session token stays active on your device.

Encryption in Transit

All data exchanged between your browser or app and our servers travels over TLS 1.3 encryption. This applies to login credentials, payment method selections, and session activity across DANA, OVO, GoPay, and QRIS flows.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can disable non-essential cookies from the cookie banner that appears on your first visit; essential cookies cannot be turned off without breaking account login.

Data Retention Periods

Active account data is retained while your account remains open. After 12 consecutive months of no login activity, non-financial records are automatically scheduled for deletion. Transaction logs linked to QRIS or bank transfers are retained only as long as local law requires.

Third-Party Sharing

We do not sell your personal data to advertisers or data brokers. Payment processors such as those handling DANA and OVO receive only the minimum transaction data needed to complete your deposit or withdrawal; they operate under their own privacy obligations.

Account Security Controls

Two-step verification is available in your Account Settings under the Security tab. We also send an email alert every time a new device logs into your account, giving you a chance to flag unauthorised access within minutes of it happening.

Your Right to Request Changes

You have the right to access, correct, or request deletion of your personal data at any time, where local law permits. Requests submitted through the in-account form or via email are logged, tracked, and resolved with a written confirmation sent back to your registered email address.

Your Privacy Questions, Answered Specifically

The questions below cover the specific privacy topics we hear most often from people in Indonesia who have just opened an account or are considering doing so. If your question is not here, the in-account form is the fastest path to a direct answer from our privacy team.

We collect your name, email, phone number, and the payment method you link — DANA, OVO, GoPay, or QRIS. We also record your IP address and device type at the point of registration to verify account security and prevent duplicate accounts.

We share only the minimum transaction data required by payment processors such as those handling OVO and DANA. We do not sell or rent your personal information to any advertiser, affiliate network, or data broker under any circumstance.

Log into your account, go to Account Settings, and select 'Privacy Request', or email our privacy team directly. We will compile and send your full data export within two business days of verifying your identity via your registered email address.

Yes. Submit a deletion request through the in-account form or via email. We process account closures and schedule data removal within 14 calendar days. Transaction records tied to QRIS and bank transfers may be retained longer where local law requires it.

We do not store full payment credentials on our servers. DANA and GoPay transactions are tokenised at the point of processing. All data in transit uses TLS 1.3 encryption, so your financial details are never exposed in plain text during a deposit or withdrawal.

We use essential cookies for login sessions and optional analytics cookies to improve page performance. You can disable analytics cookies via the cookie banner on your first visit. Essential cookies must remain active for account login and payment flows to function correctly.

Contact our privacy team via live chat between 08:00–23:00 WIB, by email, or through the in-account Privacy Request form. We acknowledge every complaint within 24 hours and provide a written resolution within five business days of receiving your full details.

How 88ratu Protects Your Personal Data

Reach Our Privacy Team Directly

Our Commitments on Data, Cookies and Account Security

Encryption in Transit

Cookie Policy

Data Retention Periods

Third-Party Sharing

Account Security Controls

Your Right to Request Changes

Your Privacy Questions, Answered Specifically

01 What personal data does 88ratu collect when I register?

02 Does 88ratu share my data with third parties?

03 How can I request a copy of all data 88ratu holds about me?

04 Can I ask 88ratu to delete my account and all associated data?

05 How does 88ratu protect my payment information for DANA and GoPay?

06 What cookies does 88ratu use and can I turn them off?

07 Who should I contact if I believe my data has been mishandled?

Related Pages